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    New streaming server-Ensemble

    Our new streaming server is in the implementation stage and staff are busy setting up and training on administration of the new Ensemble Video  server.  The Ensemble Video staff have also been busy working on a deeper integration with Desire2Learn that will be implemented with our upgrade to D2L 10.3 on May 22nd, 2014.  Many of you will soon be receiving an e-mail about your current files, as we begin the process of identifying what we will migrate to Ensemble and what files will need to be captioned if they are shared publicly. Migration of files will take place during the summer.  We are excited about the possibilities this new server will provide, the easy user interface, and the integration with Desire2Learn.  Other key features of Ensemble will include; mobile device support, HD (High Definition) content delivery, privacy settings, sharing options, and integration with a captioning service to provide ADA compliant content.   End-user training will be developed and provided to you in the fall 2014 semester.  We look forward to helping you explore the new opportunities that Ensemble Video will offer to the campus and will be working diligently to make a smooth transition to the new streaming server. Look here for more announcements on the Ensemble Video implementation and migration schedule.

    via Technology http://bit.ly/Sa7sJv

    Posted on Wednesday, April 30th 2014

    Welcome LuAnn Reece to Online Education Support

    Please help me welcome LuAnn Reece to Washburn as a new employee in Online Education Support. LuAnn will fill the Online Education Support Specialist II position.  Her primary responsibilities will be support of faculty, students, and staff in the use of Desire2Learn and Respondus; as well as assisting Marc Routsong, Online Education Support Coordinator; in the administrative functions of Desire2Learn. LuAnn has extensive experience in support of an online environment, most recently through her position at the IQ Academy in Manhattan, Kansas supporting junior and high school students and teachers online using eCollege.  LuAnn started at Washburn on April 21st in Online Education Support.   Help us welcome LuAnn to Washburn. We are excited to have her join our staff!

    L REECE photo 4-14

    LuAnn Reece
    Office:  Henderson 3A

    via Technology http://bit.ly/S2R0ea

    Posted on Monday, April 28th 2014

    Free elearning conference tomorrow (3-25-14)

    The Office of Distance Education and eLearning at Ohio State University invites anyone to attend their annual conference through a live stream tomorrow Tuesday, March 25th.  Their conference theme this year is Create-demonstrating how technology makes creating more collaborative.  No registration required and no fees to attend!  Learn about everything from Creating a Motivating and Engaging Online Learning Module  to Mobile Gamification or Metaliteracy and Digital Storytelling.  Sessions run from 9am-4:30pm.  Check out the schedule at the link below.

    Innovate Create Conference-Live Stream

    Select the Video Link to view the Live Stream of the session(s) or Caption Link to view the stream with captions.

    via Technology http://bit.ly/1jmLrD9

    Posted on Monday, March 24th 2014

    Evaluating Plagiarism software

    Is plagiarism an issue for you in your classes?  Would you like to have assistance in identifying plagiarism and educating your students about plagiarism?  The Faculty IT Advisory Council is beginning to evaluate the need for plagiarism software at Washburn.  At the last FITAC meeting on March 13th, a representative from Turnitin demonstrated their product for us and recorded that demonstration.

    You can access the recorded demo here:   Turnitin demo for Washburn.

    We would love to hear your thoughts about this product and the need for plagiarism software at Washburn.  Please either respond to this post or contact your FITAC representative to provide your feedback.

    FITAC members
    Rusty Taylor – (Applied Studies)
    Rosemary Walker – (School of Business)
    Takrima Sadikot – Biology (Sciences)
    David Pownell – (Education)
    Sharla Blank – (Social Sciences)
    John Christensen – (School of Law)
    Elise Blas – Mabee Library
    Azyz Sharafy – Art (Fine Arts)
    Jeanne Catanzaro - (School of Nursing)
    Floyd Davenport – CIO/Director ITS)
    Vaness Steinroetter - English (Humanities)
    Margaret Wood (C-TEL)

    via Technology http://bit.ly/1dincmS

    Posted on Monday, March 24th 2014

    Mediated Classroom support

    Remember to contact ITS support at extension 3000 or support@washburn.edu for any questions or concerns about Mediated Classroom equipment.

    Classrooms continue to be funded for improvements.  Before the spring 2014 semester began, new projectors were installed and improvements made into the following classrooms:

    Carnegie 300, Carnegie 306, Garvey 218, Garvey 220, Morgan 16, Morgan 381, Petro 221, Petro 226, Stoffer 105, Stoffer 311, and Stoffer 316.

    With the coming Morgan Hall renovation, new classroom spaces were outfitted with equipment from that building to accommodate classroom needs.  Those locations include:  Petro 110A, Morgan 376, and Art 112.

    We also anticipate and plan for more mediated classroom upgrades in the coming year.  Look for more improvements soon.

    Contact support@washburn.edu or 670-3000 for Mediated Classroom support.

    For more details about Mediated Classrooms:


    We hope your semester is off to a great start!

    via Technology http://bit.ly/1jw5uLk

    Posted on Monday, February 17th 2014

    Email Tips – Creating a Contact Group

    1. On the Navigation bar, click People.
    2. People
    3. Under My Contacts (on the left), pick where you want to add the contact group.
    4. Click Home > New Contact Group.
    5. On the Contact Group window, in the Name box, type a name for the group.
    6. Click Add Members.
      Add Members
    7. Find and double-click each member until they are all listed in the Members box
    8. Click OK
    9. Click Save and Close.

    via Technology http://bit.ly/1iSVfkK

    Posted on Thursday, February 13th 2014

    Email Tips – Junk Email

    There is a new junk email (also known as spam) filter with Office 365. You will find all your filtered mail in a folder called “Junk Email”.

    The following steps are how you can help Outlook 2013 learn which messages should not be marked as junk:

    1. Select the Junk Email folder
    2. Look through the messages
    3. If you find a message that shouldn’t be junk
      1. Select the message
      2. On the Home tab, click Junk
      3. Select Not Junk
      4. If you want to always receive email from the sender, click OK
      5. If you don’t always want to receive email from the sender, uncheck “Always trust…” and click OK
      6. Repeat

    The following steps are how you can help Outlook Web App learn which messages should not be marked as junk:

    1. Select the Junk Email folder
    2. Look through the messages
    3. If you find a message that shouldn’t be junk
      1. Select the message
      2. Click in the upper right of the message
      3. Select mark as not junk
      4. Repeat

    via Technology http://bit.ly/NGpfG9

    Posted on Thursday, February 13th 2014

    New semester, new scams

    We’ve investigated of a couple of aggressive new scams already this spring, and given that we’re going into tax season – a favorite time of year for scammers – we’re bound to see many more.  I wanted to provide some information on what seems to be popular this year.

    E-mails and calls where the person at the other end seems to already have a lot of personal information about you are increasingly common.  The Target breach in December was a particularly high profile event where personal information of some 70 million customers was compromised, though it’s consistent with malicious hackers increasingly targeting personal information more broadly.

    Phone scams

    A Washburn student has already reported a fake tech-support call where the caller knew her personal cell phone number and e-mail address and addressed her by name when she answered the phone.  The caller claimed to be from “Premier Technical Support” and repeatedly told her that her Washburn.edu e-mail was compromised (it wasn’t) and that she needed to get on her computer so they could remotely connect and fix it.  Fortunately she didn’t do so and instead did the right thing and called ITS User Services at 785.670.3000 about this. The scammers called back repeatedly to try to get her to give them access to her computer.  That’s unusually aggressive for such scams and we are working with Washburn Police on that case.

    Similar fake tech support calls are increasingly common and regularly feature callers claiming to be from Microsoft and other well-known companies.



    The IRS reports there are scam calls where the caller ID is forged appears and to be coming from the IRS.  Additionally the caller may have significant personal information, including the last 4 digits of your Social Security Number.


    These sorts calls can be particularly disconcerting and/or convincing.  The FTC has advice and a means to report such scams if you’ve been taken advantage of  at the link below:


    E-mail Scams

    We’ve also had a staff member report getting a suspicious e-mail from a company they had an existing working relationship with.  This company’s e-mail had been compromised and the hackers were sending realistic-looking e-mails to their customers with links purportedly to important files shared via Google Docs.  Instead the link was being used to harvest the user’s Gmail address and password as well as attempt to compromise their computer.

    I’ve also previously posted about dangerous new malware delivered via e-mail called CryptoLocker.  This software encrypts your important data and holds it for ransom:


    If you have questions or concerns regarding suspicious e-mails or calls, feel free to contact ITS at 785.670.3000 or support@washburn.edu.  We’ll be happy to work with you.

    via Technology http://bit.ly/1l1TSEp

    Posted on Thursday, January 23rd 2014

    Office 365 Spam Filtering and E-Mail Routing Changes

    ITS has removed e-mail routing through the old Washburn mail system.  E-mails to @washburn.edu addresses are now being delivered directly to Microsoft Office 365.

    For the most part, this change will not be noticeable to you.  Key changes:

    • E-mail spam filtering is no longer being done via the Barracuda Spam firewalls
    • E-mails will no longer arrive with [SPAM] or [POSSIBLE SPAM] headers
    • You will no longer receive e-mail quarantine reports (with a possible exception of a last one for today)
    • Spam filtering is being perform by Microsoft Office 365 anti-spam systems and suspected spam is delivered to your “Junk Email” folder

    Let us know if you have any questions.  We’re preparing additional guidance on managing your spam settings and will publish that shortly.  Microsoft documentation on spam management in Office 365 can be found at this link:


    Questions or problems, please contact ITS User Services at support@washburn.edu or by calling 785-670-3000.

    via Technology http://bit.ly/1iPT5lu

    Posted on Tuesday, January 14th 2014

    CrytpoLocker Trojan Warning

    Many businesses and even State of Kansas Agencies have been targeted by a new form of ransomware – software that takes away access to your files and demands payment to return access.  This software has been spread mostly by very official-looking and targeted e-mails.  These e-mails may be very difficult to differentiate from real e-mails.  An example message is below:

    From: John Doe
    Sent: Tuesday, October 15, 2013 10:34 AM
    To: Jane Doe
    Subject: Annual Form – Authorization to Use Privately Owned Vehicle on State Business
    All employees need to have on file this form STD 261 (attached). The original is retained by supervisor and copy goes to Accounting. Accounting need this form to approve mileage reimbursement.
    The form can be used for multiple years, however it needs to re-signed annually by employee and supervisor.
    Please confirm all employees that may travel using their private car on state business (including training) has a current STD 261 on file. Not having a current copy of this form on file in Accounting may delay a travel reimbursement claim.

    Opening the attached file in the e-mail immediately starts a process that encrypts important files – Word, Excel, PowerPoint, photos, music, video, and many other commonly used file types.  The encryption used is effectively unbreakable, once encrypted ITS staff cannot restore access to those files except by accessing backups.

    Contact ITS staff at 785-670-3000 immediately if you receive any messages you think may be malicious and do not open e-mail attachments unless they are expected and from trusted individuals.

    via Technology http://bit.ly/17MvgYl

    Posted on Wednesday, November 6th 2013

    Office 365 Progress and Preparation

    Information Technology Services has finished migrating to Office 365.  All ITS staff are now using Office 365 for our email and calendar.  All of our student workers are using the new Office 365 as well.  We are happy to report that everything is working great! 

    As we prepare to migrate those individuals that volunteered to be early adopters, we are working on documentation as well as the schedule for migrating all of campus.  We have the web site (http://bit.ly/1hgauXa) where we will be posting documentation, migration schedule, pre-migration, and post migration steps.  We will also be announcing drop in sessions for question and answer one-on-one sessions.

    A few items to remind you about that are also listed on the web site (http://bit.ly/1ap43Ht) include:

    1. Delete any unneeded mail – Delete any email you do not need to keep. This will help your migration go faster.
    2. Trash Folder – Empty your trash and keep it empty. The trash, deleted, and deleted items folders will not be migrated to the new system. If you need assistance checking your Trash folder settings to make sure that messages are being purged, please contact 785-670-3000 or email support@washburn.edu. If you are using the Trash folder as a “staging area” for email prioritization, you will need to come up with a different folder to use for that purpose.
    3. Folder names — Remove any special characters from folder names to ensure a smooth transfer. Special characters include: !@#$%^&*
    4. Large messages/attachments — Large messages greater than 25 MB  may not easily migrate to the new system, so be sure to download any attachments you need to keep. Thunderbird will allow you to search for messages by size. MyWashburn webmail will allow messages to be displayed by size which can help locating large files. Please contact support@washburn.edu or call 785-670-3000 if you need assistance.
    5. Save any .exe attachments — The new email system will not accept email attachments with executable files (even if they are zipped), so be sure to save any .exe files before your migration.

    Please watch the web site and email announcements for additional information.  Any questions or concerns, please contact ITS User Services at 785-670-3000 or via email support@washburn.edu.

    via Technology http://bit.ly/1hgawyn

    Posted on Tuesday, November 5th 2013

    New Email and Calendar Services

    Office 365 has been selected as our new email and calendaring service.  This cloud-based service provides many enhancements over our existing email and calendaring system.  ITS has created a website to provide information on Office 365, it’s implementation, the email migration process and training opportunities.


    We will continue to add information to this website as well as blog posts to the Washburn Technology blog (http://bit.ly/1eXDH6Y) to keep you informed and assist in the effective implementation and use of this new service.

    Over the next three months, ITS will be implementing Office 365 for Washburn University and the Washburn Institute of Technology.   A 3rd party vendor with experience migrating educational institutions to Office 365 is being selected to assist in this initiative.

    All faculty, staff and student email will be migrated to Office 365.   Our intended timeline is to migrate most of ITS to the new service later this month.  We are seeking early adopters to migrate in mid-November and who are willing to assist faculty and staff in their departments during the final implementation.   The final implementation is scheduled for early January, 2014 before classes begin.   That said, we have been collecting critical dates for different units and departments and we are planning to work around these events.

    I’m sure you have lots of questions and we will work to answer all of them in the coming weeks.  For example, your email address will not change.  You can continue to use Thunderbird, although we believe you will have a much better experience if you move to Outlook.  And support for mobile devices is seamless which is a big enhancement when you consider managing calendars.

    Look for more messages on Office 365 implementation, demonstration and training opportunities.

    via Technology http://bit.ly/1eXDG3c

    Posted on Tuesday, October 1st 2013

    Watch out for Phishing E-mails

    Phishing is a fraudulent process used by spammers to acquire sensitive information from users such as usernames, passwords, and credit card details. Email recipients are often deceived by phishing attempts since messages appear to be sent by legitimate and trustworthy sources.

    Recent examples we’ve seen here or heard of elsewhere include:

    • Messages claiming to be from the university requiring urgent action
    • E-mails claiming to be from banks linking you to fake login portals
    • Claims that a friend or family member is in distress and needs cash urgently, commonly requesting a Western Union money transfer
    • Fake order verifications for electronic items, commonly claiming to be from Amazon.com or the Apple iStore, that direct you to login to a fake vendor website to steal credentials

    Use caution and treat any e-mail that seems to demand an urgent response with suspicion.  Take a moment to look it over.  It’s a good idea not to click links in e-mails – especially links to login pages.  Rather type in known sites in web browsers yourself (e.g. my.washburn.edu, amazon.com, citibank.com, etc.) if you need to verify something about your account.

    Also, keep in mind that Washburn ITS staff will never ask for your password via e-mail.  Anyone contacting you and asking for your password should be treated with suspicion.

    Feel free to contact ITS User Service at 670-3000 or support@washburn.edu if you have any questions about this topic or suspicious messages you have received.

    You can also review this earlier ITS blog post to help you learn how to identify phishing messages:


    via Technology http://bit.ly/17bxmlf

    Posted on Tuesday, August 27th 2013

    Vote for Washburn University Virtual Tour and Campus Map

    The eduStyle Higher-ed Web Awards celebrate the best work in college and  university websites.  This year Washburn University’s www.washburn.edu website is a finalist in the Best Campus Map or Virtual Tour category.  Vote for Washburn University Virtual Tour and Campus Map by September 2nd at:


    virtual tour

    Winners will be announced by Sept. 9th.

    (You must register to vote)

    via Technology http://bit.ly/15ecVSc

    Posted on Thursday, August 22nd 2013

    Welcome New Faculty-Technology Support Information

    Welcome new and returning faculty at Washburn University and Washburn Institute of Technology.  This past week, new faculty at Washburn University have had a lot of activities and new information to absorb.  Please remember the technology support contact information from Information Technology Services (ITS):

    Technology Support Center
    For desktop/laptop/classroom support
    Bennett Computer Center, room 104

    Online Education Support
    For online course support in Desire2Learn
    Henderson Learning Center room 3

    Instructional Design/Technology Training
    Assistance with effective use of technology.
    Sue Taylor-Owens, Instructional Designer
    Henderson Learning Center, room 10B

    Technology Learning Center
    Lab/Classroom facility for faculty and staff.
    Bennett Computer Center, room 102

    Multimedia Production
    Production, media duplication & audio/video streaming.
    Dale Rusche, Production Coordinator
    Henderson Learning Center, room 10D

    Website Support
    Web space requests and content management.
    Shane Bartley, Webmaster
    Henderson Learning Center, room 18C

    via Technology http://bit.ly/1aczOsV

    Posted on Friday, August 16th 2013