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    Helpful eBooks and Microsoft Lync Information

    A short post today to offer assistance with Microsoft products.  The links included in this post are resources for free ebooks from Microsoft and then a Microsoft Lync help page which is an Instant Messenger (IM) tool that we use here at Washburn. 

    A collection of free Microsoft ebooks is available from Eric Ligman, Microsoft Senior Sales Excellence Manager, with information ranging from Office 2013 to Microsoft operating systems.  This is a quick helpful link to a variety of free documents Microsoft provided.

    Largest Collection of Free Microsoft eBooks ever, including: Windows 8.1, Windows 8, Windows 7, Office 2013, Office 365, Office 2010, SharePoint 2013, Dynamics CRM, PowerShell, Exchange Server, Lync 2013, System Center, etc.

    The other helpful web site is one for Microsoft Lync.  As mentioned, Lync is an Instant Messenger (IM) that is available to faculty, staff, and students to use here at Washburn.  Many departments are already using Lync to communicate with one another, other departments, or with students.  It is a quick and easy way to talk with a group of people or conduct a video conference call with a group too.

    A list of help topics is available from the Microsoft web site listed below.  Lync is already installed on all Washburn computers (Start > All Programs > Microsoft Office 2013 > Microsoft Lync 2013).  It is possible to install Lync on your home PC or Mac and it can also be installed on your mobile device too.

    Help Topics About Lync

    Have a good day and please let us know if there are any items that you would like for us to post about in the future.  Thanks to Donna LaLonde for providing these helpful links following training that we provided over the summer.

    If there are any questions about using Lync, or the items on the ebooks, please contact ITS Support at 785-670-3000 or support@washburn.edu.

    via Technology http://bit.ly/YMSXOd

    Posted on Tuesday, September 30th 2014

    Instructional Services-Online Education Support is hosting a series of webinars on Respondus products including:  StudyMate, Respondus, Respondus LockDown Browser, and Respondus Monitor.  Join us tomorrow (Wednesday, Sept. 17th ) at 2pm in the Technology Learning Center (TLC)-Bennett 102 to learn about using Respondus for your courses.  Washburn has a campus license, so using this software is free for faculty at Washburn University and Washburn Institute of Technology.

    “Instructor Training for Respondus 4.0: Create & Manage Exam Content”
    Learn how to save time by creating and managing your online exams with Respondus 4, including importing test questions from Word files, using official publisher test banks, and more. The session is 45 minutes, plus a Q&A period at the end.

    Wednesday, September 17th at 2 pm in the TLC-Bennett 102.

    No need to register!  Hope to see you there.

    via Technology http://bit.ly/XxRriT

    Posted on Tuesday, September 16th 2014

    Respondus webinars coming soon-save the dates!

    In the coming weeks, Instructional Services-Online Education Support will host a series of webinars on Respondus products including StudyMate, Respondus, Respondus LockDown Browser, and Respondus Monitor.  Join us in the Technology Learning Center (TLC)-Bennett 102 on the following dates/times to gather more information on using these products in your courses.  Washburn University has a campus license and use of these products for faculty is free. 

    “Instructor Training for StudyMate: Creating Learning Activities & Self-Assessments”
    Learn how to create StudyMate activities and engage students with your course content, including leveraging publisher test banks, teaching tips and best practices. The session is 45 minutes, plus a Q&A period at the end.  StudyMate helps students “master the basics” of course material through learning activities, self-assessments, and games. A dozen activities – such as flash cards, crosswords and quizzes – engage students with course content in an individualized way.
    Tuesday, September 9th at 12:00noon

    “Instructor Training for Respondus 4.0: Create & Manage Exam Content”
    Learn how to save time by creating and managing your online exams with Respondus 4, including importing test questions from Word files, using official publisher test banks, and more. The session is 45 minutes, plus a Q&A period at the end.
    Wednesday, September 17th at 2:00pm

    “Instructor Training for LockDown Browser & Respondus Monitor: Prevent Cheating During Exams”
    This comprehensive training webinar is intended for instructors who plan to use LockDown Browser and/or Respondus Monitor with online exams. The session is 45 minutes, plus a Q&A period at the end.
    Tuesday, September 23rd at 1pm

     Please join us! We will also have specific information as it relates to Washburn’s use of these products. 

    via Technology http://bit.ly/WpJLi6

    Posted on Friday, September 5th 2014

    Direct deposit information targeted in online theft schemes

    The Department of Homeland Security (DHS) and the National Cybersecurity and Communications Integration Center (NCCIC) has recently posted an alert to higher education institutions to be on the lookout for attempts to steal user credentials with the intention of altering direct deposit information.

    Washburn does not provide a self-service interface for payroll direct deposit, the primary target of these scams so far.  However student refunds do have a self-service direct deposit interface and may be at risk if your MyWashburn credentials are compromised.

    Typically credentials are being compromised by targeted phishing e-mails, these would either direct you to provide your username and password in an e-mailed reply or they may direct you to a fake MyWashburn web page linked in the e-mail.

    Washburn will never ask you to provide your username and password in an e-mail, any requests to do so should be considered fraudulent and reported to support@washburn.edu.  If you receive an e-mail directing you to a link to the MyWashburn web page, do not click that link, instead manually type in my.washburn.edu in your web browser.

    If your direct deposit information is changed, you will receive a confirmation e-mail like the one below.  If  receive such a message but have not made the change yourself, contact the business office at 785.670.1156 immediately.

    This is an automated message to inform you that your refund account has been changed.  If you did not authorize this change, please contact the business office. 
    ========== NEW PAYMENT METHOD DETAILS ==========
    Payment Method Name — [ MyVisa ]
    Account Number — [ xxxxxxxxx ]
    Complete information about your student account is available in WU-View (formerly IBOD), which can be accessed through the Financial Services Tab on MyWashburn. Information on tuition and fees, as well as Business Office deadlines and policies is available on the Business Office website: http://bit.ly/1pboCDE.

    via Technology http://bit.ly/1qnnVDt

    Posted on Tuesday, August 19th 2014

    Emailing Entire Class

    Did you know you can easily email your entire class from Desire2Learn?

    Here’s how:

    1. From MyCourses, click on your course
    2. Once in Desire2Learn, click on the Communication menu
    3. Choose Classlist
    4. Click the Email Classlist button
    5. Click the blue Send Email button at the bottom of the window
    6. Write your email
    7. Click the blue Send button at the top of the page

    Note: Email sent from Desire2Learn automatically forwards to student’s Washburn email address.

    You can still send email to your class from self-service Banner – MyWashburn.   Here are instructions on how to send email to your class from self-service Banner.

    via Technology http://bit.ly/VDV71v

    Posted on Tuesday, August 19th 2014

    Fake honor society and other scam and phishing e-mails

    It’s a new school year, and as usual the scammers are coming out in full force to try to find ways to take advantage of students.

    This year we’re seeing a lot of a couple of different types of scams.  One of the more successful ones over the past year have been bogus honor societies that have had invitations hitting inboxes at universities nationwide.

    The Association of College Honor Societies, the only accrediting body for honor societies nationwide, has warnings listed for the claimed organizations below.  These organizations notably lack transparency, bylaws, university chapters, and ultimately any scholastic benefit for students:

    • HonorSociety.org
    • Phi Sigma Theta
    • National Society of Leadership & Success / Sigma Alpha Phi
    • Bloomsbury Honor Society
    • Honors Society (with no more specific name)

    More information can be found here:

    Additionally we’ve been seeing a lot of messages that at first glance may appear very legitimate:

    • Offers of $2,500 (or other amounts) cash scholarships
    • Offers of $100 reward cards for amazon.com, jcpenney.com, Best Buy, WalMart, and other retailers
    • Notify you about (non-existent) background checks performed against you
    • Provide information about miracle cures, skin treatments, etc.
    • Notify you about non-existent overdrafts or overcharges

    These have been successful at getting through spam and malicious content filters nationwide.  The details of these messages vary, some take you to sites that host malicious software, some present fake login pages to try to get you to enter your username and password for retailer websites, some try to get you to enter credit card information, and some try to get you to provide your e-mail account credentials to them.  We are expecting that some will be claiming to be from Washburn ITS or other Washburn departments as that is a common tactic as well.

    Instead of hitting large numbers of inboxes with the same message, the message often varies slightly from person to person and are usually only sent to a small number of people at a time to avoid triggering automatic responses to mass e-mails.

    • Be vary wary of any message that wants you to take urgent action, they often want you to act before you can think about the message
    • Check the FROM: e-mail address.  This will often be subtly different, sometimes it will be radically different, from that it claims to be from.
    • Never respond to an e-mail that instructs you to send your username and password.  Washburn ITS and other legitimate websites will never ask you to do so.
    • Don’t respond to e-mails requesting personal information
    • Don’t click the links in e-mails, if one claims to be directing you to Amazon.com or Washburn.edu, enter that website in your web browser yourself.  They’ll often make the links look similar to real ones, though close examination may reveal minor variations
    • If something is too good to be true, it probably is.  Feel free to contact Washburn ITS is you have a question about such a message.  You may contact us at 785.670.3000, support@washburn.edu, or by coming by the support window in Bennett 104

    More information about identifying and dealing with such messages can be found at the links below:



    via Technology http://bit.ly/VroGTW

    Posted on Friday, August 15th 2014

    Chuck Kranz Hired as Technology Support Technician II at Washburn Tech

    I am happy to report that Chuck Kranz has been hired as a Technology Support Technician II at Washburn Tech.  Chuck worked as a Technology Support Technician I in Morgan Hall for the past few years.  Chuck will work at the Washburn Tech campus Monday – Friday from 7:30 am – 4:30 pm providing support for IT needs at the Washburn Tech campus.  His primary contact number is 785-670-3000 which goes to our support line so that we can provide additional assistance for the Washburn Tech campus by providing additional technicians to be able to assist with issues.

    Please join me in welcoming Chuck to the Technology Support Technician II role and providing full-time support for the Washburn Tech campus.

    via Technology http://bit.ly/1kzNqop

    Posted on Tuesday, August 12th 2014

    New streaming server-Ensemble

    Our new streaming server is in the implementation stage and staff are busy setting up and training on administration of the new Ensemble Video  server.  The Ensemble Video staff have also been busy working on a deeper integration with Desire2Learn that will be implemented with our upgrade to D2L 10.3 on May 22nd, 2014.  Many of you will soon be receiving an e-mail about your current files, as we begin the process of identifying what we will migrate to Ensemble and what files will need to be captioned if they are shared publicly. Migration of files will take place during the summer.  We are excited about the possibilities this new server will provide, the easy user interface, and the integration with Desire2Learn.  Other key features of Ensemble will include; mobile device support, HD (High Definition) content delivery, privacy settings, sharing options, and integration with a captioning service to provide ADA compliant content.   End-user training will be developed and provided to you in the fall 2014 semester.  We look forward to helping you explore the new opportunities that Ensemble Video will offer to the campus and will be working diligently to make a smooth transition to the new streaming server. Look here for more announcements on the Ensemble Video implementation and migration schedule.

    via Technology http://bit.ly/Sa7sJv

    Posted on Wednesday, April 30th 2014

    Welcome LuAnn Reece to Online Education Support

    Please help me welcome LuAnn Reece to Washburn as a new employee in Online Education Support. LuAnn will fill the Online Education Support Specialist II position.  Her primary responsibilities will be support of faculty, students, and staff in the use of Desire2Learn and Respondus; as well as assisting Marc Routsong, Online Education Support Coordinator; in the administrative functions of Desire2Learn. LuAnn has extensive experience in support of an online environment, most recently through her position at the IQ Academy in Manhattan, Kansas supporting junior and high school students and teachers online using eCollege.  LuAnn started at Washburn on April 21st in Online Education Support.   Help us welcome LuAnn to Washburn. We are excited to have her join our staff!

    L REECE photo 4-14

    LuAnn Reece
    Office:  Henderson 3A

    via Technology http://bit.ly/S2R0ea

    Posted on Monday, April 28th 2014

    Free elearning conference tomorrow (3-25-14)

    The Office of Distance Education and eLearning at Ohio State University invites anyone to attend their annual conference through a live stream tomorrow Tuesday, March 25th.  Their conference theme this year is Create-demonstrating how technology makes creating more collaborative.  No registration required and no fees to attend!  Learn about everything from Creating a Motivating and Engaging Online Learning Module  to Mobile Gamification or Metaliteracy and Digital Storytelling.  Sessions run from 9am-4:30pm.  Check out the schedule at the link below.

    Innovate Create Conference-Live Stream

    Select the Video Link to view the Live Stream of the session(s) or Caption Link to view the stream with captions.

    via Technology http://bit.ly/1jmLrD9

    Posted on Monday, March 24th 2014

    Evaluating Plagiarism software

    Is plagiarism an issue for you in your classes?  Would you like to have assistance in identifying plagiarism and educating your students about plagiarism?  The Faculty IT Advisory Council is beginning to evaluate the need for plagiarism software at Washburn.  At the last FITAC meeting on March 13th, a representative from Turnitin demonstrated their product for us and recorded that demonstration.

    You can access the recorded demo here:   Turnitin demo for Washburn.

    We would love to hear your thoughts about this product and the need for plagiarism software at Washburn.  Please either respond to this post or contact your FITAC representative to provide your feedback.

    FITAC members
    Rusty Taylor – (Applied Studies)
    Rosemary Walker – (School of Business)
    Takrima Sadikot – Biology (Sciences)
    David Pownell – (Education)
    Sharla Blank – (Social Sciences)
    John Christensen – (School of Law)
    Elise Blas – Mabee Library
    Azyz Sharafy – Art (Fine Arts)
    Jeanne Catanzaro - (School of Nursing)
    Floyd Davenport – CIO/Director ITS)
    Vaness Steinroetter - English (Humanities)
    Margaret Wood (C-TEL)

    via Technology http://bit.ly/1dincmS

    Posted on Monday, March 24th 2014

    Mediated Classroom support

    Remember to contact ITS support at extension 3000 or support@washburn.edu for any questions or concerns about Mediated Classroom equipment.

    Classrooms continue to be funded for improvements.  Before the spring 2014 semester began, new projectors were installed and improvements made into the following classrooms:

    Carnegie 300, Carnegie 306, Garvey 218, Garvey 220, Morgan 16, Morgan 381, Petro 221, Petro 226, Stoffer 105, Stoffer 311, and Stoffer 316.

    With the coming Morgan Hall renovation, new classroom spaces were outfitted with equipment from that building to accommodate classroom needs.  Those locations include:  Petro 110A, Morgan 376, and Art 112.

    We also anticipate and plan for more mediated classroom upgrades in the coming year.  Look for more improvements soon.

    Contact support@washburn.edu or 670-3000 for Mediated Classroom support.

    For more details about Mediated Classrooms:


    We hope your semester is off to a great start!

    via Technology http://bit.ly/1jw5uLk

    Posted on Monday, February 17th 2014

    Email Tips – Creating a Contact Group

    1. On the Navigation bar, click People.
    2. People
    3. Under My Contacts (on the left), pick where you want to add the contact group.
    4. Click Home > New Contact Group.
    5. On the Contact Group window, in the Name box, type a name for the group.
    6. Click Add Members.
      Add Members
    7. Find and double-click each member until they are all listed in the Members box
    8. Click OK
    9. Click Save and Close.

    via Technology http://bit.ly/1iSVfkK

    Posted on Thursday, February 13th 2014

    Email Tips – Junk Email

    There is a new junk email (also known as spam) filter with Office 365. You will find all your filtered mail in a folder called “Junk Email”.

    The following steps are how you can help Outlook 2013 learn which messages should not be marked as junk:

    1. Select the Junk Email folder
    2. Look through the messages
    3. If you find a message that shouldn’t be junk
      1. Select the message
      2. On the Home tab, click Junk
      3. Select Not Junk
      4. If you want to always receive email from the sender, click OK
      5. If you don’t always want to receive email from the sender, uncheck “Always trust…” and click OK
      6. Repeat

    The following steps are how you can help Outlook Web App learn which messages should not be marked as junk:

    1. Select the Junk Email folder
    2. Look through the messages
    3. If you find a message that shouldn’t be junk
      1. Select the message
      2. Click in the upper right of the message
      3. Select mark as not junk
      4. Repeat

    via Technology http://bit.ly/NGpfG9

    Posted on Thursday, February 13th 2014

    New semester, new scams

    We’ve investigated of a couple of aggressive new scams already this spring, and given that we’re going into tax season – a favorite time of year for scammers – we’re bound to see many more.  I wanted to provide some information on what seems to be popular this year.

    E-mails and calls where the person at the other end seems to already have a lot of personal information about you are increasingly common.  The Target breach in December was a particularly high profile event where personal information of some 70 million customers was compromised, though it’s consistent with malicious hackers increasingly targeting personal information more broadly.

    Phone scams

    A Washburn student has already reported a fake tech-support call where the caller knew her personal cell phone number and e-mail address and addressed her by name when she answered the phone.  The caller claimed to be from “Premier Technical Support” and repeatedly told her that her Washburn.edu e-mail was compromised (it wasn’t) and that she needed to get on her computer so they could remotely connect and fix it.  Fortunately she didn’t do so and instead did the right thing and called ITS User Services at 785.670.3000 about this. The scammers called back repeatedly to try to get her to give them access to her computer.  That’s unusually aggressive for such scams and we are working with Washburn Police on that case.

    Similar fake tech support calls are increasingly common and regularly feature callers claiming to be from Microsoft and other well-known companies.



    The IRS reports there are scam calls where the caller ID is forged appears and to be coming from the IRS.  Additionally the caller may have significant personal information, including the last 4 digits of your Social Security Number.


    These sorts calls can be particularly disconcerting and/or convincing.  The FTC has advice and a means to report such scams if you’ve been taken advantage of  at the link below:


    E-mail Scams

    We’ve also had a staff member report getting a suspicious e-mail from a company they had an existing working relationship with.  This company’s e-mail had been compromised and the hackers were sending realistic-looking e-mails to their customers with links purportedly to important files shared via Google Docs.  Instead the link was being used to harvest the user’s Gmail address and password as well as attempt to compromise their computer.

    I’ve also previously posted about dangerous new malware delivered via e-mail called CryptoLocker.  This software encrypts your important data and holds it for ransom:


    If you have questions or concerns regarding suspicious e-mails or calls, feel free to contact ITS at 785.670.3000 or support@washburn.edu.  We’ll be happy to work with you.

    via Technology http://bit.ly/1l1TSEp

    Posted on Thursday, January 23rd 2014